Guarantee and Return Policy:
I make every effort in designing my crosses to withstand normal wear. Our return policy is 14 days. Item to be returned in the same condition as originally received, undamaged, and in its original packaging.
If product arrives damaged:
✧ Contact Treasures Embraced within 48 hours via email and attach photos of
damaged cross, original packaging, and detailed information of damaged
areas. You can also call us at 201-602-3184.
✧ Attach a copy of your original purchase invoice form. Please retain cross and
packaging until TE evaluates damage, at which time we will notify you regarding
status of cross replacement date. Please inform us if this is a rush order and
include date needed. Contact Treasures Embraced LLC via phone or email with
Conditions not covered in return policy
Crosses are very delicate and cannot stand alone. Please treat it like glass. For wall or easel display only. If one of my pieces if defective, you may return it for repair/replacement.
✧ Damage due to excessive pressure placed on cross when placing items in the
center. (See care and assembly instructions on our website.)
✧ Product subjected to extreme temperature changes, moisture, extended UV
light, and outdoor exposure. Indoor use only.
✧ Returns due to variations in product coloring or layout. Each cross is
individually handmade and unique; therefore, slight variations may occur.
✧ Custom-made and personalized crosses are nonrefundable.
Custom Cross Orders
Custom crosses cannot be returned unless defective or damaged in shipment. Notify me by email at firstname.lastname@example.org or call me at 201-602-3184 with your intent to return, reason why, and how to reach you. Returns must be made within 10 days of receipt of merchandise. Merchandise must be carefully packaged for return shipment. Postage and Insurance are non-refundable
It is our understanding that text, poems, prayers, etc., provided or chosen by the customer to Treasures Embraced LLC and our Affiliates is not subject to copyright and the text provided or chosen is either self-composed, in the public domain, or the customer has obtained granted permission from the copyright owner for such text to be used. Any prayers, poems, text, etc., chosen, written, & submitted by the customer to TE and our Affiliates must be either in the public domain or self-composed. Treasures Embraced LLC & Affiliates are not responsible for any copyright infringement on text provided by the customer. Each cross is individually handmade and unique, therefore slight variations may occur.